Our repair service is designed for customers experiencing one or more of the following malfunctions: Jura Error 1-19, Jura Fill System Message, Jura Fill Beans Message, Leaking During Brew Cycle, Leaking During Steam Cycle, Not Producing Steam, Coffee Not Dispensing, Coffee Grounds are Dry or other malfunctions.

JURA REPAIR SERVICE DETAILS

• Brew Group Refurbishing

Over time, brew group seals will swell, dry or crack, which prohibits the brew group from returning to the home position or creating an airtight seal to build the proper amount of pressure to brew. If the brew group fails to return to the home position, or is unable to begin the brew process, an "error 8" message will appear. Furthermore, mold often accumulates around the drain valve and sometimes around the brew cup. For this reason alone, the brew group should be serviced every 1-2 years. We fully disassemble the brew group to clean and sanitize the components, lubricate appropriate moving parts and replace every seal.

• Grinder Maintenance

Excess coffee grounds can compact in the grinder, preventing the optimum amount of coffee from entering the Brew Group. In addition, most machines we service have dull burrs after years of use. The result is weak, flavorless Espresso. We disassemble the grinder to clear out all the excess coffee, replace or re-calibrate burrs and lubricate the O-Ring seal.

• Water Circuit Maintenance

All water contains microscopic minerals, which accumulate over time causing blockages and O-Rings to deteriorate. We visually check every PTFE hose, remove the grommet (metal insert) and flush the hose with compressed air. Then, we replace and lubricate every seal in the water circuit. Regulators, temperature sensors and outlet valves are replaced on every model as preventative maintenance.

• Descaling and Cleaning

The final phase of our service involves Descaling and Cleaning the machine to ensure the coffee and steam thermoblocks are not clogged. Also, we clean the interior and exterior of the machine. We remove the coffee dispensing spout to clean and sanitize it. Excess coffee grounds accumulate in the spout, as well as the brew group. The moisture and coffee grounds create the perfect environment for bacteria and mold growth.

• Service Time

Our current turnaround time is approximately 3-5 business days. Although it is rare, electrical problems or part availability may increase this turnaround time; however, the customer will be notified about any extended delay within 5 business days of the coffee machine being on the bench.

Refer to our repair services page for additional information.